Shipping & Return Policy

Standard Shipping : 

All standard orders will be dispatched within 2–4 working days. The standard delivery timeline is 5–7 working days after dispatch. The Tracking ID will be sent via email and WhatsApp after dispatch.

Orders placed after 6:00 PM will be processed the following working day.

Please note: During monsoons or the festive season, delivery timelines may be affected due to weather conditions or high-order volumes. We appreciate your patience as we work to deliver your order at the earliest.

Express Shipping :

We offer Express Shipping for select orders at an additional charge .

For urgent delivery requests, please email us at info@maisoli.in with your order details before or immediately after placing your order. Our team will confirm availability, estimated delivery timelines, and applicable charges based on the product and delivery location.

Kindly Note:

  • Available only for ready-to-dispatch items.
  • Pre-order products are not eligible for Express Shipping.
  • Orders placed on weekends/public holidays are processed the next working day.
  • Delivery timelines are tentative and not guaranteed, as they may vary due to logistics, weather conditions, or high order volumes.
  • In case of returns, the express shipping charges are non-refundable.
  • Tracking ID is shared after dispatch via email and WhatsApp.

For time-sensitive orders, we recommend reaching out to us prior to placing your order

Shipping for Pre-Ordered Products :

Certain products on our website are available on a pre-order basis due to exceptional demand. These products are specially made for you upon order confirmation. The estimated dispatch timeline for preorder items will be clearly mentioned on the respective product page. 

Kindly Note:

  • Timelines are estimates only and not guaranteed dispatch dates.
  • Standard delivery after dispatch is 5–7 working days.
  • Pre-order products are not eligible for Express Shipping.
  • Delays may occur during festive periods, monsoons, public holidays, or high order volumes.
  • Tracking ID is shared after dispatch via email and WhatsApp.

We recommend reviewing the estimated pre-order timeline mentioned on the product page before placing your order.


Cancellation Policy :

Orders can be cancelled only before they are dispatched. Once dispatched from our warehouse, cancellations will not be accepted.


Return & Exchange Policy : 

If you’re not satisfied with your purchase from the Mai Soli website, we’re here to help.

Returns or exchanges are accepted only if initiated within 72 hours of delivery and if the following criteria are met:

  • The product is in its original condition, with all tags, bills, and packaging intact.
  • The product shows no visible signs of wear or damage.

If your return meets the above conditions, you may request an exchange or a full refund equivalent to your original payment.

To initiate a return, please email us at info@maisoli.in within 72 hours of receiving the product and include the following:

  • Order number
  • Delivery address
  • Reason for return. If the item is defective or incorrect, please attach a photo of the product.

Please Note: Returns, exchanges, and refunds are not applicable on Flash Sale or Special Sale purchases.

 

Lifetime Service Warranty :

At Mai Soli, we believe great leather is made to last. Each of our bags is designed to age beautifully and accompany you for years.
That’s why we offer a Lifetime Service Warranty on all our leather bags. From minor wear-and-tear repairs to maintenance support, we’re here to help keep your bag in top form — season after season.

 

Need Assistance  :

For any queries regarding Standard, Express, Pre-order shipping, or Lifetime Service Warranty please reach out to us at info@maisoli.in or connect with us at +91 62922 43788. Our team will be happy to assist you; however, please allow us some time to respond.