Customer Care, Shipping and Returns Policy

Delivery Timing

All standard orders will be dispatched within 2 working days. The standard delivery timeline will be 3 to 6 working days after dispatch. The tracking Id will be sent via mail after dispatch. Containment Zones may experience some delay.

For orders placed after 18:00 hours, the order processing begins the next day.

Cancellation Policy

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation orders after the product has been dispatched from our warehouse.

Return and Exchange Policy

If you are not satisfied with a product that you have purchased on the Mai Soli website, we are here to help!

The product bought will only be accepted for refund or exchange if they are intimated within 72 hours after the delivery and if they meet the following return criteria :-

• Items are in their original state along with bills, tags, and original packaging.
• Items must have no visible signs of tear and use.

If your purchase meets our return criteria stated above, you can return your product for a different product or a refund equivalent to the original payment done for the product being returned.

Please email our care team at info@maisoli.in within 72 hours of delivery with the following information:-

• Order number
• Delivery address
• Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

Contact Us

Please visit the "Contact Us" Page at the bottom of your screen for Customer Care Contact details.