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Frequently Asked Questions

DOES MY ORDER QUALIFY FOR FREE SHIPPING?
Yes, our prices are inclusive of the shipping cost, so shipping is completely free!
WILL MY DUFFLE BAG MEET THE AIRLINE'S CHECK-IN REQUIREMENTS?
Yes, our duffle bags meet the size requirement for hand luggage for both domestic and international carriers.
WHAT IS MAI SOLI'S RETURN POLICY?
You can view our returns policy on this page. We suggest that you go through the same and understand the requirements.
HOW DO I CARE FOR MY LEATHER BAGS AND ACCESSORIES?
Leather is a natural material and if mishandled, it is prone to wear and tear. However if handled well, it will last you for many years! We suggest not to deep rub the leather or wipe it with a wet cloth. Protect it from rains or any other wet touch. Clean it regularly with a leather friendly cream which is available at any shoe stores.
WHAT IS MAI SOLI'S WARRANTY AND REPAIR POLICY?
You have purchased a product with the best of leather & fittings. However, if you find any damage to the leather, the fittings, or the inside lining, you may send the same back to us within 7 days of delivery. However, we shall not be able to take back or replace a bag which has been used in the meantime or handled roughly. So kindly ensure this before you send us the bag for repair or replacement! Further, please view our Returns & Exchange policy for more information and please follow the requirements.
WHEN WILL MY ORDER BE SHIPPED?
We have notified the approximate delivery time for your order at the time of your purchase, however it would be our endeavour to ship out your order earlier. In case of any delays with your shipment, one of our executives will reach out to you immediately!
IS MAI SOLI AVAILABLE OFFLINE?
We are currently in talks with well known fashion retailers and MBO's in India to house our products. Subscribe to our newsletter to stay updated.
HOW CAN I BECOME A MAI SOLI RETAILER?
We do consider retail requests and would be willing to discuss the proposition. Contact us for more information.
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